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Terms of Business (New)

Terms of Business Effective Date: 28 July 2026 1. Introduction These Terms of Business (“Terms”) set out the basis upon which Vasu Legal Services Ltd (“the Firm”, “we”, “our” or “us”) provides legal services to its clients (“you” or “the Client”). These Terms should be read together with your Client Care Letter (or Engagement Letter), … ...continued

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Terms of Business

Effective Date: 28 July 2026

1. Introduction

These Terms of Business (“Terms”) set out the basis upon which Vasu Legal Services Ltd (“the Firm”, “we”, “our” or “us”) provides legal services to its clients (“you” or “the Client”).

These Terms should be read together with your Client Care Letter (or Engagement Letter), which sets out the specific scope of work, fees and any additional terms relating to your matter.

By instructing us, you agree to be bound by these Terms of Business.

2. About Us

Vasu Legal Services Ltd is a company registered in England and Wales.

We are authorised and regulated by the Solicitors Regulation Authority (“SRA”) and comply with the SRA Standards and Regulations.

Our contact details are:

Vasu Legal Services Ltd

69 Steward Street

Spring Hill

Birmingham

B18 7AF

Telephone: 0330 124 8201

Email: info@vasulegal.com

Website: https://vasulegal.com

3. Our Service

We are committed to providing you with legal services that are:

  • Professional.
  • Independent.
  • Confidential.
  • Timely.
  • Cost-effective.
  • In accordance with the SRA Standards and Regulations.

We will:

  • Keep you informed of progress.
  • Explain legal issues clearly.
  • Respond to correspondence promptly.
  • Advise you of significant developments.
  • Keep your information confidential.
  • Treat you fairly and with respect.

4. Your Responsibilities

You agree to:

  • Provide complete and accurate information.
  • Inform us promptly of any changes to your circumstances.
  • Respond to requests for information without unnecessary delay.
  • Supply documents when requested.
  • Pay invoices when due.
  • Follow our advice where appropriate.
  • Treat our staff respectfully.

Failure to provide accurate information or documentation may delay your matter or affect the advice we are able to provide.

5. Scope of Our Retainer

Our instructions are limited to the work described in your Client Care Letter or Engagement Letter.

Unless expressly agreed in writing, we are not responsible for advising you on matters outside the agreed scope of work.

If further work becomes necessary, we will discuss this with you before proceeding.

6. Communication

Our normal office hours are:

Monday to Friday

9:00 am – 5:00 pm

(excluding public holidays)

We aim to:

  • Respond to emails within four working days.
  • Return telephone calls within two working days.
  • Keep you informed of important developments throughout your matter.

Communication may take place by:

  • Telephone
  • Email
  • Letter
  • Video conference
  • Secure electronic document exchange

Unless you instruct us otherwise, we may communicate with you by email.

7. Identity Verification

We are legally required to verify the identity of our clients and, where applicable, the source of funds.

This may require us to obtain identification documents and conduct electronic verification checks.

Failure to provide satisfactory identification may prevent us from acting on your behalf.

8. Fees and Payments

Our fees will be explained in your Client Care Letter.

Unless otherwise agreed, invoices are payable within seven days of the invoice date.

We may charge:

  • Fixed fees.
  • Hourly rates.
  • Agreed staged payments.

Disbursements (payments made to third parties) are payable in addition to our professional fees.

Where applicable, VAT will be charged at the prevailing rate.

If payment is not received when due, we reserve the right to:

  • Charge interest in accordance with our engagement.
  • Suspend work.
  • Decline to continue acting.
  • Recover outstanding costs through legal proceedings where appropriate.

9. Disbursements

Disbursements are payments made to third parties on your behalf.

Examples include:

  • Home Office fees.
  • Court fees.
  • Barristers’ fees.
  • Expert reports.
  • Translation services.
  • Interpreter fees.

You remain responsible for these costs unless otherwise agreed.

10. Client Money

Where applicable, we will deal with client money in accordance with the Solicitors Regulation Authority Accounts Rules.

Where we do not operate a client account for a particular transaction, you may be required to make payments directly to the relevant third party.

11. Confidentiality

All information you provide to us is treated as confidential.

We will not disclose your information except:

  • Where authorised by you.
  • Where required by law.
  • Where required by our professional obligations.
  • To trusted third-party providers assisting us in delivering legal services.

Further information can be found in our Privacy Policy.

12. Data Protection

We process personal information in accordance with:

  • UK General Data Protection Regulation (UK GDPR).
  • Data Protection Act 2018.

Our Privacy Policy explains:

  • What information we collect.
  • How we use it.
  • How long we retain it.
  • Your legal rights.

A copy is available on our website or upon request.

13. Equality, Diversity and Inclusion

We are committed to promoting equality, diversity and inclusion.

We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We will make reasonable adjustments wherever possible to ensure our services remain accessible.

14. Limitation of Liability

Nothing within these Terms limits or excludes liability where it cannot lawfully be excluded.

Subject to applicable law, our liability arising from the services we provide shall be limited to the amount stated within your Client Care Letter or our Professional Indemnity Insurance, whichever is lower.

We are not responsible for losses arising from:

  • Incorrect or incomplete information supplied by you.
  • Delays caused by third parties.
  • Changes in legislation after advice has been given.
  • Matters outside the agreed scope of our retainer.

Advice is provided solely for your benefit and may not be relied upon by any third party without our written consent.

15. Professional Indemnity Insurance

We maintain Professional Indemnity Insurance in accordance with the requirements of the Solicitors Regulation Authority.

Details are available upon request.

16. Ending Our Retainer

You may end your instructions at any time by notifying us in writing.

We may cease acting for you where:

  • There has been a breakdown in trust or confidence.
  • Our professional obligations require us to do so.
  • Fees remain unpaid.
  • You fail to provide required instructions.
  • Continuing to act would be unlawful or unethical.

You remain responsible for fees and disbursements incurred up to the date our retainer ends.

17. File Storage

After your matter concludes, we will retain your file in accordance with our file retention policy and any legal or regulatory requirements.

Following the applicable retention period, files may be securely destroyed unless there is a legal reason to retain them for longer.

You may request copies of your file during the retention period, although administrative charges may apply where permitted by law.

18. Complaints

We are committed to providing an excellent standard of client care.

If you are dissatisfied with any aspect of our service, please let us know as soon as possible.

Our full Complaints Policy explains:

  • How to make a complaint.
  • How your complaint will be handled.
  • Relevant timescales.
  • Your right to refer matters to the Legal Ombudsman where appropriate.

A copy of our Complaints Policy is available on our website and on request.

19. Force Majeure

We shall not be liable for any delay or failure in performing our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, industrial action, failure of utilities, cyber incidents, pandemics or government action.

20. Changes to These Terms

We may amend these Terms from time to time to reflect changes in legislation, regulation or our business practices.

The latest version will always be available on request and on our website.

Where changes materially affect existing clients, we will notify you where appropriate.

21. Governing Law

These Terms of Business are governed by the laws of England and Wales.

Any dispute arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Related Policies

The following documents form part of our wider client information and are available on our website or upon request:

  • Privacy Policy
  • Cookie Policy
  • Complaints Policy
  • Terms of Website Use
  • Accessibility Statement

Acceptance

By instructing Vasu Legal Services Ltd, you confirm that you have read and understood these Terms of Business and agree that they will govern our professional relationship unless otherwise agreed in writing.